TukiDocs AI Privacy Policy

TukiDocs AI, a division of BRAINBOOM (NRT: F-379301-G), with registered office at Urb. Super Pal, Diagonal 15, Pal, La Massana, Principality of Andorra (hereinafter, "TukiDocs AI", "we" or "our"), values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store and protect your personal data when you (hereinafter, the "User" or "you") interact with our platform and services (hereinafter, the "Services"). By using our Services, you accept the practices described in this document.

This policy complies with Law 15/2003, of December 18, Qualified Personal Data Protection of the Principality of Andorra (LCDP) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

1. Data Controller

The controller of your personal data is:

Entity: BRAINBOOM
NRT: F-379301-G
Address: Urb. Super Pal, Diagonal 15, Pal, La Massana, Principality of Andorra
Email: info@tukidocs.com

For any inquiries related to data protection, you can contact us through the email address provided.

2. Personal Data We Collect

We collect the following types of personal data when you use our Services or interact with our platform:

Contact information: Name, email address, phone number, etc.
Usage data: Information about how you use our platform (pages visited, browsing time, interactions).
Technical data: IP address, browser type, operating system, language settings, etc.
Communication data: Information you provide through contact forms, emails, or support requests.

This data may be provided directly by you or collected automatically through technologies such as cookies (see the Cookie Policy section for more details).

3. Purposes of Processing

We use your personal data for the following purposes:

Provide, manage, and improve our Services.
Manage your account and provide technical support.
Send communications related to the Services, such as updates, notifications, or newsletters (if you have given your consent).
Analyze platform usage to optimize functionality and user experience.
Comply with applicable legal and regulatory obligations.
Protect the security and integrity of our platform, as well as the rights of users and TukiDocs AI.

4. Legal Basis for Processing

The processing of your personal data is based on one or more of the following legal bases:

Consent: When you have given explicit consent (for example, by subscribing to our newsletter or accepting cookies).
Contract execution: When processing is necessary to provide you with the requested Services.
Legal obligations: When processing is necessary to comply with applicable law.
Legitimate interests: When processing is necessary for our legitimate interests (such as improving the platform or ensuring its security), provided that your fundamental rights and freedoms do not prevail.

5. User Rights

In accordance with the LCDP and GDPR, you have the following rights regarding your personal data:

Access: Confirm whether we process your data and obtain a copy of it.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request the deletion of your data when it is no longer necessary for the original purposes.
Restriction: Restrict the processing of your data in certain circumstances.
Portability: Receive your data in a structured format and transfer it to another controller, if applicable.
Objection: Object to processing based on legitimate interests for reasons related to your particular situation.
Withdrawal of consent: Withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, send a written request to info@tukidocs.com, attaching a copy of your identity document (passport, ID card, or other equivalent). We will respond within a maximum of 30 days. If you are in the European Union or believe your rights have been violated, you can file a complaint with the Andorran Data Protection Agency or the data protection authority in your country.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. For example:

Contact data is retained while your account is active or until you withdraw your consent.
Usage data is retained for the time necessary for analysis and improvements (generally up to 13 months).
Data related to legal obligations is retained according to the periods established by law.

Once the retention period ends, your data will be securely deleted or anonymized.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest.
Restricted access controls to authorized personnel.
Regular security audits.

Despite our efforts, no system can guarantee absolute security, so we do not assume responsibility for unauthorized access outside our reasonable control.

8. International Data Transfers

If your personal data is transferred outside the Principality of Andorra or the European Economic Area (EEA), we ensure appropriate safeguards are implemented, such as:

Standard contractual clauses approved by the European Commission.
Transfers to countries with an adequate level of protection recognized by the EU.

These measures ensure that your data receives a level of protection equivalent to that required by the LCDP and GDPR.

9. Cookie Policy

We use cookies and similar technologies to improve your experience, analyze platform usage, and personalize content. You can manage your cookie preferences through your browser settings or the options provided on our platform.

10. Links to Third-Party Sites

Our platform may include links to third-party websites. TukiDocs AI is not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any external site you visit.

11. Data Sharing with Third Parties

We may share your personal data with:

Service providers: Third parties who assist us in operating the platform (e.g., hosting, data analysis, technical support), who act under our instructions and are required to comply with appropriate security measures.
Authorities: When required by law or to protect our rights, user security, or respond to legal requests.

We do not sell or transfer your personal data to third parties for commercial purposes without your explicit consent.

12. Minors

Our Services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors under 18. If we detect that we have collected data from a minor without verifiable parental or guardian consent, we will delete such data immediately. If you believe we have collected data from a minor, please contact us at info@tukidocs.com.

13. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable legislation. Changes will be notified through our platform or by email, and will take effect upon publication of the updated version. Continued use of the Services after such changes implies your acceptance of them.

14. Contact

For any inquiries about this Privacy Policy, the processing of your data, or the exercise of your rights, contact us at:

Email: info@tukidocs.com
Postal address: Urb. Super Pal, Diagonal 15, Pal, La Massana, Principality of Andorra

Final Note: By using our Services, you acknowledge that you have read and understood this Privacy Policy and accept the processing of your personal data as described herein.